Careers

Job Description

Summary

As Client Marketing Advisor, the focus of the role is to manage, maintain, collaborate, and develop relationships with William Joseph’s clients. The primary goal is to ensure the smooth, effective running of the marketing services requested and the maximization of revenue through product and program development. The Account Manager serves as the clients’ primary point of contact.

A Client Marketing Advisor is responsible for being the client’s representative at William Joseph, as well as William Joseph’s representative at the client’s organization. The Client Marketing Advisor must ensure that a client receives the best possible product and service by establishing and maintaining the William Joseph experience on each account.

Internally, CMA must function as team facilitators and communicate the client’s needs clearly to the entire team. CMA must also develop and maintain a good working knowledge of the client’s business CMA must develop good working relationships with all clients to ensure repeat business, as well as referrals. This position is considered a management position and is overtime exempt.

We all have a voice at William Joseph, and we are all expected to use it. We don’t let our egos get in the way of innovation. At William Joseph, everyone’s opinion matters, and idea generation is the most important product of our collaboration as a team.

 

Accountabilities

Client Management and Strategic Advisor

• Develops deep understanding of client’s business, goals and objectives
• Understanding client needs and provides strategic recommendations
• Faithfully observes the William Joseph client service process without exception
• Monitors projects for scope and amends contracts with client written approval
• Executes each account’s business, listens to client, responds to calls/emails in a timely manner
• Ensures all required materials are acquired from the client for project development
• Provides clients up-to-date information on their projects
• Finds innovative ways to serve clients who are non-responsive to traditional project steps and processes
• Provides education and training to client to ensure client understanding
• Ability to problem solve and provide recommendations and advice to client at every turn 

Project Management/Management of Internal Team and Resources

• Oversees projects to stay on time and on budget and are completed within the assigned timeframe allocated for the project, while managing client expectations
• Provides clear and concise direction and support to members of the project team
• Assists in the creation of creative briefs for all projects to ensure all aspects of a project are clearly documented and confirmed
• Reviews and oversees all proofs that leave the shop and are the last set of eyes from a quality control perspective on a project before it is finalized by the client or a printer
• Arranges, facilitates and documents meetings between departments to complete client projects
• Ensures clients understand and sign off on all contracts and amendments before beginning or continuing a project
• Updates all docket contracts, pertinent changes, revisions and information relevant to the job
• Ensures Intervals information remains current for client account projects
• Ensures the Director team is aware of the status of all projects and deadlines
• Communicates objectives, concerns and any changes to a project status to the Director team
• Provide departments with client feedback at end of projects
• Expertly manages client expectations
• Extremely detail oriented
• Ensures clients understand project schedule and that delays affect timelines and deliverables
• Prepares and provides a project brief to the client to ensure all aspects of a project are clearly documented and confirmed 

Maintains a Positive Influence as an Employee and Carries out General Duties

• Exemplifies William Joseph experience through day-to-day actions
• Acts as company advocate and embodies William Joseph values
• Formats all documents according to William Joseph brand standards
• Demonstrates incredible attention to detail, leaving no stone unturned to ensure that the client receives excellence in service, remaining within the scope and timelines for a project
• Manages multiple projects and maintains tight timelines, often working around strict, and sometimes sudden deadlines
• Demonstrates creative, dynamic, flexible approaches to problems and resolves issues in timely and professional manner
• Supports other team members in a fast-paced, controlled chaotic environment, often working long hours and occasionally evenings or weekends to meet deadlines
• Logs all hours on Intervals

Proficiencies and Attributes

• Positive, professional, creative and imaginative in day-to-day work
• Ability to meet deadlines in a fast-paced environment
• Excellence in written and oral communication including outstanding presentation skills
• Excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management
• Relationship management skills; demonstrated skills in negotiation and leadership
• Works well independently and as a team; motivated self-starter able to work in a client-focused environment

Qualifications

• Bachelor’s degree and experience in marketing, communications and advertising
• 5 years or more experience in an account service capacity

Apply now.